Anonymous
map-marker Doylestown, Pennsylvania

Need to correct my PayPal gmail

Did not put my email address correctly so I want it to be correct so I can get my money now need it.
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Christy B Nun

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Verified Reviewer

My money isnt on my google play

I cash out with 7.00 & it was sent to my gmail because it was sent to google play. i dont have a google play account & want my money sent to my paypal app
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Loss:
$8

Preferred solution: Full refund

Anonymous
map-marker Covington, Kentucky

Having issues with cash out

When I attempt to cash out it ask me for my address and my name and account number and it's going straight to a picture I have taken pictures for two weeks and it never works the picture is for making sure that I'm a human. Can you please help me ?
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Theodore, Alabama

EMAILED THEM AND WAS TOLD TO EMAIL???

JustPlay - EMAILED THEM AND WAS TOLD TO EMAIL???
JustPlay - EMAILED THEM AND WAS TOLD TO EMAIL???
I sent an email about not recievin credit for game level 3 reached. (204 in game.) They sent me any emails back saying they d ont have live chat to email support! IN WHICH I HAD DONE AND THEY WERE REPLYING TO!!! I HAD ALSO COMPLAINED ABOUT 3 OTHERS PREVIOUSLY. NO RESPONSE. LAWSUIT? FIX QUICKLY!! I EXPECT A RESPONSE WITH 24 HOURS!
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User's recommendation: Lawsuit. They do not honor payout for criteria met.

Jesse V Lsu

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Verified Reviewer

Rewards

I recently has an account with all my info and email then accidentally factory reset my phone and lost all my data now I've signed Ed up and once again I'm playing and have acquired rewards and can't send the rewards to my PayPal account
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Loss:
$2

Preferred solution: To get back onto my old account

LUCARIO B

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Verified Reviewer

Rewards

The two level 999 and 1500 I didn't get my rewards at all I did complete them bet no rewards that didn't give it to me
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Loss:
$10
Auburn Dnv
map-marker Atlanta, Georgia

Not allowing me to cashout

When I try to cashout the timer automatically resets itself and I am unable to cashout. It is the app not meyou guys need a better customer service
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Tara S Awe

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Verified Reviewer

Wrong email

Put wrong email.it accepted it and funds transferred somewhere else. Need to fix asap. Waiting on a call back .
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Loss:
$5
Brandi F Wti

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Verified Reviewer
| map-marker Seattle, Washington

No customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Just Play Products - No customer service
Original review Oct 20, 2023
I have used the just play app and been paid before for a long time through many new devices. I got a new phone a few weeks ago and got the app, but it just keeps doing a 3 hour countdown to converting coins to actual currency and when 3 hours is up it starts again. Ihave the same 1,370,000 coins that i started with. I uninstalled the app numerous time and started over with the same results. Customer service does not exist. I've sent many emails to them with no response whatsoever!! It's really disappointing because this used to be a great app and was my go to that I recommended to people. I guess that's over!
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Pros:
  • Fun games
Cons:
  • Will not payout

Preferred solution: The money that I have earned

Maricel Ajb

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Verified Reviewer
| map-marker Port Jervis, New York

I put the wrong email in it was supposed to be to 2760 not to 2 what is 860

I sorry put the wrong numbers in my email so it wouldnt let me cash out When I get done playing a game
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Anonymous
map-marker Newland, North Carolina

Cant cash out

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Will not let me cash out. Tried severL times but will not respond. I even did about 15 selfies and put in all information.
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Debanhi Xui

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Verified Reviewer
| map-marker New Bern, North Carolina

My just play not working right

I had to uninstall the just play and reinstall it. Now it works but I had a weeks worth of coins . I just lost them . I could not get any help. Had poor wifi too.
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Anonymous
map-marker Rockport, Indiana

Having trouble cashing out

I have been playing your games for a very long time and now when I try to cash out. It doesn't take face recognition
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Anonymous
map-marker Tampa, Florida

I just want to know what's going on because I haven't received the payout and I took a picture of the amount which is 1.41 that still didn't go up for 2 days in I've been playing games on just play

Yes my name is Rico Jenkins and I'm sending you a message on the behalf of a payout that I'm not receiving and I haven't got a payout since the day before and it's still looking the same way but is there any type of technical difficulties or what's g
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Lawanda J Kti

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Verified Reviewer

Cant cash out

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Just Play Products - Cant cash out
It won't let me verify that I'm human trying to get the money that is owed to me. It will not let me cash out. Just trying to fix the problem.
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Preferred solution: Full refund

Dennis P Sfi

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Verified Reviewer

Cant getthe facial recognition to work

The phone # you guys gave to me was invalid. The company you gave me the number to is a production facility that makes young kids toys!!
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Loss:
$2

Preferred solution: Full refund

User's recommendation: Don't call that phone number it's a waiste of time

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